Shipping policy

NORITER PROJECT is a brand operated by DCHOI GLOBAL INC, a Texas corporation ("we," "us," "our").

1. Order processing and shipping times

Order processing

Orders are processed Monday through Friday, excluding U.S. holidays. Most in-stock orders are processed within 1–5 business days after order confirmation.

During periods of high order volume, processing may take longer. If there is a significant delay affecting your order, we will contact you by email.
If you need your order by a specific date, please email noriter@noriterproject.us

Shipping deadlines

If we are unable to ship your order within the stated timeframe, we will notify you of the delay and provide applicable options, which may include consenting to the revised shipping date or canceling the unshipped order for a refund.

Transit times

Standard Shipping within the contiguous United States generally takes 3–7 business days after the order leaves our facility.

Transit times are estimates only and may vary depending on the carrier, destination, weather, holidays, or other circumstances outside our control.

If you need an order by a specific date, please contact us at noriter@noriterproject.us before placing your order. We cannot guarantee delivery by a specific date.

Pre-orders

If an order contains a pre-order item, the entire order may be held until the pre-order item becomes available, unless otherwise stated on the product page or at checkout.

2. Domestic shipping rates (48 contiguous U.S. states)

The following rates apply to eligible orders shipped within the 48 contiguous United States:

Order subtotal	Shipping
Under $150	$15.00 USD flat rate
$150 and over	Free Standard Shipping

"Order subtotal" means the total price of the products in your cart after all discounts and promotional codes are applied, and before taxes, shipping, handling, and gift options.

Free shipping applies to Standard Shipping to street addresses in the 48 contiguous United States only. It does not apply to:

• Alaska, Hawaii, Puerto Rico and other U.S. territories

• APO/FPO/DPO addresses

• PO Boxes where standard delivery is not supported

• Expedited or freight service

Available shipping methods and rates will be shown at checkout.

Please note: If part of an order that originally qualified for free shipping is returned and the value of the items you keep falls below the $150 free-shipping threshold, the $15 Standard Shipping charge that would otherwise have applied may be deducted from your refund.

This deduction does not apply when the return is due to an incorrect item, verified shipping damage, defective product, or another error on our part.

3. Shipment confirmation and tracking

Once your order ships, you will receive a Shipment Confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active after the shipping label is created.

4. Damaged, lost, and undelivered packages

Before requesting a replacement or other resolution the process depends on where the product was purchased.

If you purchased directly from noriterproject.us:

Please include the following information when contacting us:

• Your order number

• The email address used to place the order

• Where the product was purchased

• A brief description of the issue

• Photos or videos showing the issue, when applicable

We may request additional information before determining the appropriate resolution.

Submitting a request does not automatically guarantee a replacement or refund. Each case will be reviewed based on the order information, product condition, nature of the issue, and other relevant circumstances.

If you purchased from another retailer, store, or marketplace:

Please contact the retailer or marketplace where you purchased the product first. Because the retailer processed the original transaction, it may need to handle the initial return, exchange, refund, or replacement request under its own policy.

If additional support from NORITER PROJECT is required, the retailer may contact us directly on your behalf.

Damaged in transit

If your order arrives with visible shipping damage, please contact us within 7 days of delivery.

Please include photos of:

• The damaged product

• The outer shipping box

• Any visible damage to the packaging

• The shipping label, when possible

Please keep the original packaging and damaged item until we complete our review, as the shipping carrier may require additional documentation or inspection.

After reviewing the information, we may coordinate with the carrier and determine the appropriate next step. Depending on the circumstances, this may include a replacement part, a replacement product, a refund, or another reasonable resolution.

Lost in transit

If tracking has shown no movement for an extended period, please contact us so we can review the shipment and, where appropriate, open an investigation with the carrier.

As a general guideline, please contact us if tracking has shown no movement for:

• 7 consecutive business days for domestic U.S. shipments

• 14 consecutive business days for shipments to Canada

A shipment is not automatically considered lost because tracking is temporarily delayed.

We will review the carrier's tracking information and investigation results before determining whether further action is appropriate.

Tracking shows delivered but you did not receive the package

If tracking shows that your package was delivered but you cannot locate it, please contact us within 7 days of the delivery scan.

Before contacting us, please:

• Check entrances, porches, mailboxes, parcel lockers, lobbies, and other delivery areas

• Ask household members or immediate neighbors

• Verify that the shipping address on your order confirmation is correct

We may contact the carrier for additional delivery information where available.

A delivered tracking scan does not automatically qualify an order for a replacement or refund. We will review each claim individually based on the carrier's delivery information and the circumstances of the order.

For future orders, we may recommend or require signature confirmation where appropriate.

Incorrect address entered at checkout

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error before your order ships, contact us as soon as possible at noriter@noriterproject.us. We will make reasonable efforts to update the address before shipment.

Once an order has shipped, we cannot guarantee that the shipping address can be changed.

If a carrier charges an address correction, rerouting, or reshipment fee because an incorrect or incomplete address was provided at checkout, the customer may be responsible for that cost.

Returned to sender

If an order is returned to us because the address was incorrect or incomplete, the shipment was unclaimed, or delivery could not otherwise be completed, we will contact you after the package is received and inspected.

If you request reshipment, additional shipping charges may apply.

If you request a refund instead, actual outbound or return shipping charges incurred may be deducted from the refund where permitted.

These deductions do not apply when the return was caused by a verified carrier error, shipping damage, or an error on our part.

5. International orders (Canada)

We currently ship internationally to Canada only. Canadian orders are processed within 4–8 business days, Monday through Friday, excluding U.S. holidays.

Order subtotal	Shipping
Under $300	$50.00 CAD Economy International
$300 and over	$155.00 CAD Economy International

Shipping rates. Rates are calculated at checkout. Our $150 free-shipping threshold applies to the 48 contiguous U.S. states only and does not apply to Canadian orders.

Additional shipping fees may apply depending on the destination and carrier.

Transit and customs

Shipping to Canada generally takes 6–10 business days after the order leaves our facility.
International transit times vary depending on destination and customs processing. Any delivery estimate provided at checkout or by the carrier is an estimate and is not guaranteed.

Canadian orders may be subject to customs duties, GST/HST, provincial taxes, brokerage fees, disbursement fees, or other import-related charges.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the amount collected by NORITER PROJECT.

If a shipment is refused or returned because import charges were not paid, any shipping, return, customs, or carrier charges incurred by us may be deducted from the refund.

Canadian shipping issues. For damaged, lost, or undelivered Canadian shipments, please follow the process described in Section 4 above.

For returns from Canada, please review our Refund and Return Policy:

https://noriterproject.us/policies/refund-policy