Refund policy

Last updated: September 30, 2026

NORITER PROJECT is a brand operated by DCHOI GLOBAL INC. This policy applies to retail purchases made at noriterproject.us. Products obtained anywhere else are covered by Section 9.

We stand behind the products we make. If something is wrong with a product purchased from noriterproject.us, we want to hear about it. This policy sets out how we handle cancellations, returns, refunds, replacements, and product issues.

Important Notice

  • Customer-requested cancellations made before shipment are subject to a 3% payment processing fee.
  • Once an order has shipped, it can no longer be cancelled and must follow the return process below.
  • Applicable restocking fees may apply separately from the return shipping fee.

1. Cancellations

Before your order ships

To request a cancellation, email noriter@noriterproject.us as soon as possible with your order number.

If your order has not yet been handed to the shipping carrier, we will make reasonable efforts to cancel it.

Customer-requested cancellations made before shipment will be refunded to the original payment method less a 3% payment processing fee.

The 3% payment processing fee applies only to cancellations requested by the customer. It does not apply where NORITER PROJECT cancels an order or is unable to fulfill or ship the order.

We cannot guarantee cancellation once an order has entered the fulfillment or shipping process.

After your order ships

Once an order has shipped, it can no longer be cancelled.

If you no longer want the order, please wait until it is delivered and follow the return process below.

Orders that are cancelled or attempted to be cancelled after shipment, refused at delivery, or returned to sender for reasons not caused by NORITER PROJECT are treated as change-of-mind returns and are subject to the return shipping fee and any applicable restocking fee described in Section 5.

2. How to Start a Return

To request a return for an order placed on noriterproject.us, email noriter@noriterproject.us before sending the product back.

Please include:

  • Your order number
  • The email address used to place the order
  • The item(s) you would like to return
  • The reason for the return
  • Photos or videos if the request involves damage, a defect, missing parts, or another product issue

We will review your request and, if the item is eligible, provide return authorization and shipping instructions.

A return authorization is valid for 14 days from the date it is issued. If the return has not been shipped within that period, please contact us to request a new authorization.

Do not ship a return until you have received return instructions from us.

Returns sent without prior authorization may be delayed, refused, or returned to the sender at the sender's expense.

3. Return Windows

Return requests must be submitted within 14 days of delivery, based on the carrier's delivery tracking (30 days for orders shipped to Canada; see Section 9).

Requests received after the 14-day return window are generally not eligible for return unless otherwise approved by us in writing.

4. Condition Requirements

Returned items must be unused and complete, with all tags, inserts, and accessories included, and should be returned in their original packaging where possible.
•   Opened but unused — accepted, subject to the restocking fee in Section 5.
•   Used, or showing signs of use — not returnable. Please see Section 6.
•   Incomplete — where accessories, inserts, or parts are missing, we may deduct their replacement value from your refund or refuse the return. We will contact you before processing a reduced refund.

5. Return Shipping and Fees

Verified damage, defect, incorrect item, or other error on our part

If a return is required because of verified:

  • Shipping damage
  • Manufacturing or material defect
  • Incorrect item
  • Other error by NORITER PROJECT

we will provide return instructions and cover reasonable return shipping costs.

Change-of-mind returns

For returns because the customer changed their mind, no longer needs the item, ordered the wrong item, or otherwise wishes to return a product for a reason unrelated to a verified product issue or error by NORITER PROJECT:

  • The customer is responsible for return shipping
  • Applicable restocking fees may apply
  • Original shipping charges are non-refundable

Return Shipping Fee

Reason for return Return shipping Restocking fee
Verified damage, defect, incorrect item, or other error on our part If a return is required, NORITER PROJECT will provide return instructions and cover reasonable return shipping costs. None
Change of mind or no longer needed Customer is responsible for return shipping. If we provide a prepaid return label, the actual label cost will be deducted from the refund. 15% of the item price only if the item has been opened or the original packaging is no longer intact or suitable for resale.

Original shipping charges are non-refundable for change-of-mind returns. If a partial return brings an order that received free shipping below the $150 threshold, the $15 Standard Shipping charge may be deducted from your refund as described in our Shipping Policy.

For large or oversized products, return shipping costs may be significant. If we provide a prepaid return label for a customer-paid return, we will confirm the return shipping cost before the return is finalized.

If you arrange return shipping yourself, please use a trackable shipping service. NORITER PROJECT is not responsible for return packages that are lost before they are received by us.

6. Non-Returnable Items

The following are not eligible for a standard return:

  • Products that have been used or show signs of use
  • Products that are incomplete
  • Products materially damaged after delivery for reasons unrelated to a product defect or shipping damage
  • Products that have been modified or altered
  • Products repaired by a third party
  • Products assembled, used, or cared for contrary to the provided instructions
  • Products acquired for resale, rental, or commercial redistribution
  • Products identified as Final Sale or Clearance on the product page at the time of purchase
  • Return requests submitted more than 14 days after delivery (30 days for orders shipped to Canada, as described in Section 9), unless otherwise approved by us in writing

These restrictions do not limit our review of claims involving products that arrive damaged, incorrect, incomplete, or with a suspected product defect.

7. Damaged, Defective, Missing, or Incorrect Items

Suspected product defects

If you believe a product has a manufacturing or material defect, please stop using the affected product if continued use could cause additional damage or present a safety concern, and contact us as soon as possible.

We will review the order information, proof of purchase, photos or videos, product condition, nature of the issue, and any other relevant information. Submitting a claim does not automatically guarantee a replacement or refund.

After reviewing the claim, we will determine an appropriate resolution based on the circumstances, which may include troubleshooting or product-care guidance, a replacement part, a replacement product, a refund, or another reasonable resolution.

We may require the original product or affected component to be returned before providing a replacement or refund.

Warranty coverage for manufacturing and material defects is described in Section 8.

For packages that are lost in transit or marked as delivered but cannot be located, please refer to our Shipping Policy.

If the product was purchased directly from noriterproject.us, please contact us with the information listed in Section 2, along with clear photos or videos of the issue. If the product arrived damaged, please also include photos of the packaging and shipping box. For missing or incorrect items, please contact us within 7 days of delivery.

If the product was purchased from a retailer, marketplace, or other third-party seller, please contact the original place of purchase first, as its return, refund, or exchange process may apply.

If the retailer directs you to NORITER PROJECT, or if additional product support is needed, please contact noriter@noriterproject.us and include proof of purchase.

Scope of a Replacement

A replacement covers only the affected item or component.

If the affected product was purchased as part of a set or bundle, we replace only the affected product or component.

We do not replace an entire set or bundle solely because one item or component is affected.

Replacements are provided on a like-for-like basis for the same or substantially equivalent item or specification, subject to availability.

We do not provide:

  • Additional items
  • Upgrades
  • Extra quantities
  • Compensation beyond the approved resolution

Where a refund applies to an individual item purchased as part of a bundle, the refund is calculated based on that item's proportionate share of the bundle price.

We may require the original product or affected component to be returned before providing a replacement or refund.

This section does not create a separate product warranty.

For packages lost in transit or marked as delivered but not located, please refer to our Shipping Policy.

8. Safety Recalls and Corrective Actions

If a NORITER PROJECT product becomes subject to a safety recall, repair program, replacement program, or other corrective action, the terms of that action apply and take precedence over this policy.

A recall or corrective action applies regardless of:

  • Where the product was purchased
  • When it was purchased
  • Whether the product would otherwise qualify under this Refund and Return Policy

The return windows in Section 3, condition requirements in Section 4, fees in Section 5, and exclusions in Sections 6 and 9 do not apply where they conflict with the terms of a safety recall or corrective action.

Recall and safety notices may be published at noriterproject.us and may also be sent directly to affected customers where we hold relevant contact information.

To report a product safety concern involving any NORITER PROJECT product, contact noriter@noriterproject.us.

9. Products Not Purchased from noriterproject.us

This policy applies only to products purchased directly from noriterproject.us, except as otherwise specifically stated.

Gift orders placed and paid for through noriterproject.us are covered by this policy and handled under Section 10.

Safety recalls and corrective actions are handled under Section 8 regardless of where the product was purchased.

Retail Partners and Third-Party Purchases

Products purchased from a retailer, marketplace, or other third-party seller are subject to that seller's return, refund, and exchange policies.

Requests for refunds, exchanges, or replacements relating to the transaction should first be made to the original place of purchase.

NORITER PROJECT does not process refunds for transactions it did not process directly.

Where the original seller requires assistance from NORITER PROJECT, it may contact us regarding the product issue.

Products Received at No Charge

Products received as:

  • Giveaways
  • Prizes
  • Promotional items
  • Samples
  • Ambassador products
  • Influencer or creator gifts
  • Other products supplied without purchase

are not eligible for a refund under this policy.

Unless we specifically agree otherwise in writing, free promotional products are also not eligible for replacement under the retail return process.

Display, Floor, and Used Units

Products supplied as:

  • Store display units
  • Floor samples
  • Open-box items
  • Clearance items
  • Refurbished products
  • Second-hand products

are provided in their disclosed condition and are not eligible for a standard return, refund, or replacement under this policy unless otherwise agreed in writing.

Unauthorized Sellers

Products purchased from a seller that is not an authorized NORITER PROJECT retail partner are not covered by this policy.

Replacement Parts

Free replacement parts are not provided under this retail policy for products described in this section unless NORITER PROJECT determines otherwise.

Where replacement parts are available, they may be purchased by contacting noriter@noriterproject.us.

10. Gift Orders

This section applies to gift orders placed and paid for through noriterproject.us.

It does not apply to products supplied without purchase, which are covered by Section 9.

If an item was marked as a gift at checkout and shipped directly to the recipient, an approved return will be refunded as store credit for the value of the returned item.

Store credit issued under this section does not expire and is not redeemable for cash except where applicable law requires otherwise.

If an item was not marked as a gift, or the purchaser had the item shipped to themselves before gifting it, any approved refund is issued to the purchaser's original payment method.

All other terms of this policy, including applicable return windows, condition requirements, shipping fees, and restocking fees, apply to gift orders.

11. Returns from Canada

Return requests for orders shipped to Canada are subject to a 30-day return window.
For change-of-mind returns, the customer is responsible for return shipping costs and any applicable brokerage, carrier, or customs-related charges associated with the return.
Taxes, duties, or import charges paid directly to Canadian authorities or carriers are not refundable by NORITER PROJECT.
Please contact us before shipping a Canadian return. We will provide return instructions and any information reasonably required for the return shipment.
Where a return is required because of a verified error by us or a qualifying product issue, we will provide appropriate return instructions and determine the applicable return shipping arrangement.

12. Exchanges

We generally do not process direct exchanges for standard returns.
If you would like a different product, color, size, or variant, please return the eligible original item according to this policy and place a new order for the item you would like. If you received an incorrect, damaged, or defective product, please follow Section 7 instead.

13. Refund Timing

We will email you once we have received and inspected your return, normally within 5 business days of its arrival. Approved refunds are issued to the original payment method within 7 business days of approval and, for credit and debit card payments, no later than one billing cycle. Your bank or card issuer may take a few additional days to post the credit.
Where we cancel an order or are unable to ship it, we refund in full within 7 business days, or within one billing cycle for card payments.

14. Returns Policy Abuse

We reserve the right to decline a return or claim, limit future orders, or close an account where we identify a pattern of activity inconsistent with the normal and legitimate use of this policy.

Examples may include:

  • Repeated change-of-mind returns of products that have been used
  • Returning products that were not purchased from NORITER PROJECT
  • Returning a different product from the one originally purchased
  • Repeated claims that are found to contain materially inaccurate or inconsistent information
  • Altering, modifying, or intentionally damaging products before making a claim
  • Abuse of promotional, replacement, refund, or store-credit programs
  • Attempts to obtain multiple remedies for the same issue after an approved resolution has already been completed

Where reasonably necessary, we may request additional information or documentation before approving a return, refund, replacement, or other remedy.

We will notify you where we take action under this section.

Nothing in this section limits rights that may apply to a product that is genuinely damaged, defective, incorrect, incomplete, or otherwise protected under applicable law.

15. General

Nothing in this policy limits any rights you may have under applicable law.

We may update this policy from time to time.

16. Contact

For return, refund, cancellation, or product issue questions:

Email:
noriter@noriterproject.us

DCHOI GLOBAL INC
3714 Lapas Dr
Houston, TX 77023
United States

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